Treating Customers Equally 

The market for Financial Advice is highly competitive and so advice which may be suitable for one client will not be suitable for all clients. We encourage our clients to take time to understand exactly what advice we provide them and also with the charges. We believe in treating every client equally and as such adhere to the below principles.

Principle 1

 Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Principle 2

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Principle 3

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Principle 4

Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Principle 5

Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Principle 6

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.