The market for Financial Advice is highly competitive and so advice which may be suitable for one client will not be suitable for all clients. We encourage our
clients to take time to understand exactly what advice we provide them and also with the charges.
Treating Customers Fairly forms a major part of the FCA’s expectations of all the firms it regulates.
Firms are required to deliver six outcomes, as follows:
- Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment
of customers is central to the corporate culture.
- Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs
of identified consumer groups and are targeted accordingly.
- Outcome 3: Consumers are provided with clear information and are kept appropriately informed before,
during and after the point of sale.
- Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their
- Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the
associated service is of an acceptable standard and as they have been led to expect.
- Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product,
switch provider, submit a claim or make a complaint.